Refund policy

Returns

By purchasing through our online store, you are consenting to our return policy. Please read the terms and conditions before proceeding with your order.

It’s no problem if you want to return an item. We offer a 14 day right of return in addition to statutory requirements on any full priced item.   We want you to find something you love, so while we do not offer refunds you can choose from an Exchange or Store Credit to the same value. Sale items are considered final sale and are not eligible for a return.

The following conditions must be met for your product to be eligible for a return:

– We must be contacted via email and the item subsequently returned to us within 14 days of the item being received by yourself.  Alternatively you may request and manage your returns via the Self Serve Returns section in your Customer Account.

– The item must be returned unused, unworn, unwashed and in brand new condition with original labels, tags and packaging intact.  

– We reserve the right to refuse returns that show any signs of wear including perfume or stains.

– Please include either a copy of your payment/receipt with the item return or a note with your name and order number.

– All purchases made from the sale section and items discounted during a sale period are final sale and not eligible for return.  

– We offer tracked pre-paid NZ returns which is deducted from the final refund.  If you choose this option the rates are $10NZD for New Zealand Orders and $60NZD for AU & US orders.  Alternatively you may choose the option of a self-postage return at your own cost. 

- If you choose to return or exchange an item, a small restocking fee will apply to cover postage and handling. This fee is either 5% of your order or up to $10—whichever is less. It will be deducted from your store credit if you opt for a return instead of an exchange.

- If you received Free Shipping the cost of this will be deducted from the return amount.  

If you wish to return an item we appreciate you advising us as soon as possible. Please note that all extra postage costs incurred are payable by you and exchange of the new item is subject to us receiving payment for any additional postage costs incurred. We highly recommend sending back your return with a track and trace option or by courier as you are responsible for the goods until they are received safely and in new, resalable condition. Once received the replacement item will be posted immediately. 

Returned items may be replaced with your choice of size/colour in the same style, if this is not available a store credit will be issued to the value of the item at the time of purchase. Please choose carefully, we do not accept returns or exchanges on sale items.

If you would like to make a Self Serve Return this can be accessed via your Customer Account: https://shopify.com/54989095098/account

Faults

We go to great efforts to check your purchase thoroughly for any faults before sending the product/s out to you. Faulty goods must be returned to us within 14 days of being received by you and will only be accepted if the goods were faulty when you received them. The item in question must be returned for an inspection and all claims are subject to our discretion. Any items that appear to have been damaged or used by the customer will not be accepted as faulty. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase. Returns & exchanges received outside the above stated time frames will not be accepted. 

Sale Items

Any items purchased during a sale are considered final sale and are non refundable. These will not be accepted for exchange or refund unless faulty. Please choose carefully.

Capsule Outfit Discounts

If you return an item from a discounted Capsule Outfit this will cancel out the discount and the full price will be applied to the item/s you keep.  The remaining amount will be adjusted based on the full price, the remainder of which will be available to you as a store credit or to use on a exchange.

How to Submit a return request:  

Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.  

1. Log in to your account:   

• In the "Email" field, enter your email address, and then click "Continue".
• In your email account, open the email sent from our store and copy the six-digit verification code included in the email.     
• Go back to the online store, and then enter a six-digit verification code.

2. Click "Request return" for the order that you want to submit the return for. 

3. If your order has more than one item, then select the items that you want to return. 

4. Select a return reason and add a note for the store.

5. Click "Request return".  

Once your return request is approved and the product has been received, you can choose from an exchange or store credit on any Full Priced item purchased.